Frequently Asked Questions
1. What exactly is faytogo.com?
Faytogo.com is a restaurant delivery service. We partner with the finest local restaurants in the area so that businesses, residents and hotel guests can enjoy restaurant food without the hassle of going out. Most individuals are tired of limited options when it comes to food delivery.....faytogo.com is the solution to that problem.
2. How does the process work?
Faytogo.com first partners with the best local restaurants that are eager to offer their food to those who cannot make it to their restaurant. Our partnered restaurants' menus are then loaded into our website for easy online ordering.
Ordering is made quick and simple online by entering your zip code and address. Once your information is entered, available restaurants will be displayed. Simply click on the restaurant of your choice to view the menu. Select your items and customize your order, then click Checkout to finalize your order. If you don't have internet access or quite trust online ordering, feel free to place your order by phone, but keep in mind phone orders are $1 additional.
3. Can I cancel my order?
Once the order has been sent to the restaurant, it cannot be cancelled. Please contact one of our operations managers to cancel any advanced orders.
4. Why does Fay To Go only except credit cards?
Fay To Go only excepts credit cards to ensure the safety of our drivers. Have your credit card and ID available for our drivers to verify your identity! Help us protect you from Credit Card Fraud! Our drivers do not carry cash!
6. Do I Tip My Driver?
Delivery Professionals are self-employed and, as such, are not paid by the hour. They are not compensated for the gas they use, nor for wear and tear on their vehicles. So, YES--your drivers work for tips and they very much appreciate gratuity if you feel you have received good service. For your convenience we have placed an automatic suggested gratuity which is based on a percentage of the grand total.
7. Why are the menu prices different on Fay To Go versus when I dine in the restaurant?
All delivery menu prices are provided by the restaurant owners/management. The restaurants determine which items will be available for delivery and pricing of said items.
8. I've placed my order. What happens next?
Once we receive your order it will be placed in queue for the next available driver. Our drivers are busy driving all over town going from different restaurants to delivery points over and over again. Our delivery service is very different than say a traditional pizza shop where a driver will wait for the pizza to be cooked and are then dispatched.Pbe further from the truth. If an order is behind a little it simply means we did not have a driver immediately available. Once a driver is available your order is then placed and the driver arrives at the restaurant before the food even comes out of the kitchen. Our #1 goal is food quality and we stand behind that. Your order will be hot and fresh whether it's delivered in 30 minutes or an hour.
9. Why does the Delivery Time Vary?
Our quote times vary from night to night. We are very similar to dining in at a restaurant. You may wait an hour with a very busy restaurant simply because all tables are full and the kitchen can only make so much food at a given time. We do our very best to staff enough drivers so that your order is delivered in 60-75 minutes every time you order (sometimes even sooner). Keep in mind we are also at the mercy of the restaurant, weather and traffic. Our orders have to wait in line just like everyone else.
10. So your driver just picked up my meal from the restaurant, how will it be transported?
Our drivers use industry leading insulated delivery bags to ensure the highest possible food quality. Once your order leaves the restaurant kitchen, it goes right into your drivers bag and stays there until he/she arrives at your door. Our insulated delivery bags have built-in dividers so that cold items can be kept separate from hot items. Some drivers may elect to keep cold items in a separate bag.
11. The driver now has my order, how will they find me?
All of our drivers are equipped with a GPS and a smart phone and are in constant contact with our dispatch center. When a driver is dispatched to a restaurant for delivery they are paged all pertinent information via text message. The page includes your restaurant of choice, order total, payment method, address, and phone number. Drivers are also sent any special instructions you leave on your order. You may receive a phone call from your driver should they have difficulty locating your address. Apartment buildings can be particularly tricky, especially at night. We recommend leaving detailed instructions when necessary.
12. What should I do if there's an issue with my order/ the order is incorrect?
We're here to help! If there is an issue with your order, call us the day of the delivery so we can correct it with the restaurant and or the delivery driver. Please do not email, or send messages on social media. Those messages are only checked periodically and there's no guarantee your message will be received, read or filed.
You must call Fay To Go the day of the delivery to correct any orders.